LifeWays Blog

Press Release: Central Michigan 2-1-1 Available via Text

August 3, 2017

For Release August 1, 2017

Contact: Jennie Pollak

2-1-1 Manager, Central Michigan 2-1-1

Phone: 517-796-4548


Central Michigan 2-1-1 Available via Text

Central Michigan 2-1-1 connects people in need to resources in the community.  For the last 12 years, people have called 2-1-1, or more recently have searched for information online, or virtually chatted with an Information and Referral (I&R) Specialist.  Through a partnership with Michigan 2-1-1, residents in Clinton, Eaton, Genesee, Hillsdale, Ingham, Jackson, Lenawee, Livingston and Shiawassee Counties will now be able to text with an I&R Specialist.

 “We’re excited to connect with people in a different way,” says Jennie Pollak 2-1-1 Manager.  “Technology and the way we communicate is changing and we’re glad to provide information and resources through another channel!” 

To reach 2-1-1, text your zip code to 898211 (TXT211) Monday-Friday 8am-8pm.  TXT211 has complete coverage across all mobile carriers in the US and follows all CTIA and FCC guidelines.  End user privacy is protected with automated opt in/opt out protocols.  2-1-1 is available 24/7, 365 days a year by phone with plans to expand texting hours to 24/7 by October 31.  To find resources for yourself or someone you care about contact 2-1-1 by visiting our website to search the database or chat, dialing 2-1-1 or toll-free 866-561-2500.   

About Central Michigan 2-1-1

Central Michigan 2-1-1 is an easy to remember service available 24/7, 365 days connecting people to resources within the health and human service field serving 9 counties in Central Michigan; Clinton, Eaton, Genesee, Hillsdale, Jackson, Lenawee, Livingston and Shiawassee Counties.  Specialists provide information, referrals, navigation and advocacy when people are looking for help or to give help in the community.  2-1-1 maintains an up-to-date, comprehensive database of resources and programs available and reports trending needs and gaps identified in our community.


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