-Customer Services

Provider Manual Home Page

Customer Services

1      Customer Services

LifeWays Community Mental Health maintains a customer services unit to assist in ensuring access to information, support, and assistance to all stakeholders.  It is the function of the customer services unit to establish an atmosphere that is welcoming, helpful, and informative.   

LifeWays Customer Services: 

                                                                Representative:                Teresa Smith

                                                                Phone:                               (517) 780-3332

                                                                Fax:                                    (517) 789-1271

                                                                Email:                                 teresa.smith@lifewayscmh.org

                               

2      Consumer Handbook

Each consumer of LifeWays will be given a LifeWays Guide to Services at intake and annually thereafter.  These handbooks are available to all providers by calling Customer Services.  Providers are required to have the most current handbook available and offer them at each consumer’s annual person-centered planning meeting.

Link to Consumer Handbook 

3      Consumer Advisory Council

The Consumer Advisory Council is comprised of consumers that act in an advisory capacity to LifeWays.  The Council provides consumer input regarding LifeWays quality development and in setting policy development and revisions. 

Procedures:

6-01.01 Consumer Advisory Council

4      Limited English Proficiency

Section 601 of Title VI of the Civil Rights Act of 1964, 42 U.S.C. Section 2000d et. Seq. states: "No person in the United States shall on the ground of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance."

All providers are required to have planning and supports for Persons with Limited English Proficiency (LEP). 

Procedures:

6-01.02 Planning and Supports for Persons with Limited English Proficiency (LEP)

5      Grievance And Appeal

All consumers have the right to file a Grievance or Appeal.

Procedures:

6-02.01 Grievance and Appeal/Fair Hearings

6      Meeting Room Requests

Providers and LifeWays staff are asked to enter a Help Desk ticket to schedule a meeting room. Requests should be as specific as possible. Any special set-ups and or equipment needed, i.e., laptop/projector, dry erase board, kitchenette, etc. MUST be included or we cannot guarantee any last minute additions. If it is a reoccurring event, the times and specific dates should also be entered with the request.

To submit a Help Desk ticket, go to www.lifewayscmh.org and select “Help Desk” on the home page:

  • The provider will then need to login with their username and password 
  • If you do not have a username and password contact the LifeWays Information Technology department Held Desk at 517.780-3367.
  • After login, select “Requests” from the top tab menu
  • Then select “New Request”
  • Change the Template to “Meeting Room Request” and submit information as indicated. 
  • Complete ALL fields as thoroughly as possible.

Please be advised: Meeting Room reservations are subject to change based on room need.  There are times when meetings are shifted to different rooms to accommodate other requests.