Provider

LifeWays has a Provider Network of over 40 behavioral health providers that helps meet the needs of the people that we serve. This Provider Portal is designed as a hub for important information and documents for our providers.

Click here for a full list of our providers. (Updated 4/10/2020)

Click here for a list of Contract Manager Assignments by Provider. 

Click here for LifeWays Staff Directory for Providers. (Updated 8/26/20)

LifeWays COVID-19 Reporting

Pandemic Orders Impact

As you are all aware, MDHHS issued new Pandemic Orders on Sunday, November 15, 2020.  While we encourage you each to read and implement these orders, LifeWays is highlighting the following:

• Healthcare facilities are not impacted and can continue to provide face to face services, utilizing current guidance regarding infection control.
• When needs of the individual can be adequately address with telehealth, that remains an appropriate option
• When needs of the individual require face to face services, providers must remember that Behavioral Health services are essential and must still be provided according to the IPOS.
• In most cases, services cannot be reduced, suspended or terminated due solely to COVID-19. 
• LifeWays encourages providers to use video for Telehealth Services rather than audio only whenever possible.
• Everyone is welcome to report any situation where they have any of the above concerns using the form on the Provider page of the LifeWays website.

Daily Reporting Forms for LifeWays Network Providers

Effective immediately all providers are required to complete a daily COVID-19 report for each day of operation by the close of business.  Only new information needs to be added.  If a staff member or recipient identified to have been exposed, symptomatic, or positive according to the daily report a staff/recipient report also needs to be completed.

LifeWays COVID Report Form

COVID Staff Report:

COVID Recipient Report:

Contracts and Provider Network Assistance

Please use the link below for requests from LifeWays Contracts and Provider Network Department.  The use of this help desk will provide you with better status updates as your request is processed and will help ensure that your concerns are not missed. Requests can include the following:

• Fee Schedule/Billing problems
• Contract questions/changes
• Policy/Procedure question
• Intervention with other provider/LifeWays staff
• Relias Account change
• Staff Credentialing/CredentialMyDoc change
• Secondary Claims Appeal
• Grievance with LifeWays
• Complaint about another Provider

LifeWays Provider Assistance Request

Welcoming Information

• Welcome to LifeWays letter
• Your Rights Booklet
• Information on Grievances, Appelas, and Second Opinions
• LifeWays Guide to Services
• LifeWays Notice of Privacy Practices
• LifeWays Community Mental Health Services Brochure
• Michigan Advance Directive for Mental Health Care Brochure
• 2-1-1 Brochure
• Behavioral Health Indepdendent Facilitation
• Consumer Responsibilities
• Peer Support Services

Brochures Available for Download

• Community Mental Health Services (Servicios Comunitarios de Salud Mental)
• Crisis Services
• Veterans Services
• Autism Services (Tratamiento Conductual del Autismo)
• Grievances & Appeals (Quejas y Apelaciones)
• Mental Health Education (Educación en Salud Mental)(Primeros Auxilios en Salud Mental)
• Self-Determination (Auto-Determinación)
• Integrated Healthcare
• Children's Wavier Program (CWP)
• Severe Emotional Distrubances (SED) Wavier
• Habilitation Waiver

Other Forms and Guides

• Grievance & Appeals Form
• Recipient Rights Complaint Form
• LifeWays Choice Book
• Consent to Release
• 2019 Guide to Services
• Guía de servicios (2019 versión en español)
• Application for Access to Recipient Case Record
• Advisory Councils Request for Appointment Application
• Public Mental Health System Ability To Pay Schedule (for non-Medicaid consumers only)
• Advance Directive (Directiva Avanzada para el Cuidado de la Salud)
• Non-Discriminatory Tagline Poster
• Non-Discrimination Statement